What happens on the day of the installation?

On the day you'll be contacted by the the engineer to advise that they are on their way.

Once the engineer is on site, they'll introduce themselves, Provide ID and talk you through the process before they begin.

Depending on how the network has been built in your area, they'll bring the connection to your home either overhead using a nearby telegraph pole, or underground by digging a narrow channel up to your access wall. The team will agree the most effective route possible with you.

They'll then connect you by putting a new connection box on the outside of your property, and a smaller one on the inside of your home where it won't get in the way.

When the install is completed, the team will carry out several quality tests to confirm your new fibre broadband works.

From start to finish, the install can take between 2 and 3 hours.