Troubleshooting
Troubleshooting general
What's an ONT?
ONT stands for Optical Network Terminal, and may be referred to as the 'box on the wall'. The ONT connects your home to the fibre network outside. The...
Speedtests
We may, at some point ask you to complete a wired speed test for us to assist you in identifying your speed issues. Click below to test your speed. ...
Troubleshooting the Calix ONT
There are a number of Calix ONT models, but they look very similar to this and the troubleshooting guide below should work for them all. This article ...
Troubleshooting your Router
Slow Wi-Fi
Remember that Wi-Fi performance depends on: Distance from the router. Number of connected devices. Interference from neighbouring Wi-Fi networks. Phys...
Your Own Router
Of course, we don't restrict you to only being able to use our routers, you may already have a great router, or a already preconfigured home network. ...
Nufibre Routers
Our router firmware has been redesigned from the ground up for our customers to navigate and get the most out of our hardware. In the unlikely event y...